Salespeople Settings

1 min read

Disclaimer: Not all features shown are available with the standard LilyPad Vortex package.

Display #

  • Hide Item Type — Items added to the cart always default to “Sale.” The other two options (Credit Return and Dropship) will be hidden.
Vortex shopping cart line item with the Type column highlighted, set to Sale
  • Hide Existing Address — Requires the user to add a new Shipping address at checkout; the existing address drop-down is no longer viewable.

    Users can click the “Edit” button on the Shipping Address box to add
Manage Address dialog in Vortex with fields for address name, street, city, state, zip code, country, email and phone
  • Enable Custom Sales Order Input — This setting will require users to enter in a Sales Order number on the checkout page.

    This can be found in the additional details box on the right side of the checkout page.
Additional Details panel at checkout with the Sales Order Number field highlighted
  • Hide Pricing — Users cannot see product prices anywhere in Vortex (product tiles, shopping cart, or checkout).
Vortex product card for Access Creater Frame with the part number F202 highlighted beneath the product name
  • Hide Inventory — This setting will allow users to hide inventory values from customers on all screens in LilyPad.
Vortex product card for Accessories - Bicycle Wrench Set, part number ACT03, with quantity stepper and add-to-cart button
  • Turn off Inventory — This setting will disable inventory data for all customer users on Lilypad.
  • Show Last Cost — Shows the “Last Cost” drop-down in the shopping cart.

    Data for this field is cached and used from the last time when an item is added to the cart.
Vortex shopping cart with the Last Cost column highlighted at the right of the line item table

General- Access #

  • Manager View — When this setting is active, a Manager View drop-down becomes available while creating a new salesperson, letting that user act as “manager” over other selected users.
Manage Salesperson screen showing the Login and Account Settings sections, with the Manager View field highlighted


When the manager logs into Vortex, a drop-down in the upper right lets them log in as any salesperson they manage. Any number of salespeople can be placed under a manager.

The View As dropdown in the Vortex header bar, used to browse the portal as another salesperson
  • Price Override — Lets salespeople override system pricing by altering the cost of products in the shopping cart under “Unit Price.”
Vortex shopping cart line item with the Unit Price field highlighted showing 25.00
  • Add Customer — Lets the salesperson create new Database customers directly through LilyPad.

    Users can select the blue box next to the “Select Customer” box at the top right. They will see a drop down for New Customers and will then be prompted to fill out the information for this new customer.
Customer selector in Vortex with the menu open and the New Customer option highlighted
  • Select Pricing Rule — Lets the salesperson set which pricing rules apply to a line item, shown as a “Price Rule” drop-down in the cart.

    This is only available if the customer has multiple pricing rules that could be applied
Vortex shopping cart line item with the Price Rule dropdown highlighted

General – Tax #

  • Tax Line Item Toggle — This setting will create a Tax box toggle on the shopping cart.

    Users can select this box to make that line item taxed on the order.
Vortex cart totals with the per-line Tax checkbox column highlighted
  • Tax Rate Drop Down — This setting will create a tax rate drop down box on the shopping cart.

    This will let users select which tax rate should get applied for this order
Vortex cart totals with the Tax Rate dropdown highlighted, set to None - NON (0%)

Security #

  • Enable 2-factor Authentication — This will send a 2-factor authentication email to the user when they attempt to login to LilyPad with their account.
Updated on August 16, 2026