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LilyPad Support

We’re here to help.

Already a LilyPad customer? Reach our support team, check the docs, or send us the details and we’ll jump on it.

Mon–Fri · 9:00am–6:30pm EST
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We’ll confirm by email and follow up within one business day.
Help us help you faster

A little detail up front means we can resolve it on the first reply. When you reach out, try to include:

Your product & environment
Which LilyPad product, and the ERP it connects to (Fishbowl, Katana, Cin7).
What you expected vs. what happened
A clear before/after makes the issue obvious to reproduce.
Steps to reproduce
The exact actions that lead to the problem, in order.
Screenshots or order/SO numbers
A picture or a reference ID gets us to the right record fast.
Support hours
Monday–Friday · 9:00am–6:30pm EST
631-870-1640 support@lilypadapplications.com