Last updated: 11 September 2026
These terms are an agreement between you and Sharpe Concepts LLC, doing business as LilyPad Applications (“LilyPad”, “we”, “us”). They govern your use of the LilyPad Applications website and of the LilyPad products and customer portal. By using them, you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to do so.
The service
LilyPad provides inventory, warehouse and integration software that connects to ERP systems such as Fishbowl. What you receive is defined by the subscription your company holds.
Accounts
Access to the customer portal is granted per person. You are responsible for keeping your credentials confidential and for activity under your account. Tell us promptly at info@lilypadapplications.com if you believe an account has been compromised.
Subscriptions, billing and renewal
Subscriptions are billed for the term shown on your invoice. Unless your subscription is set to renew automatically, it ends at the end of its term and a renewal must be arranged.
Where automatic renewal is enabled and a payment method is on file, we will charge that method at renewal. You may turn automatic renewal off at any time before the renewal date.
Fees are payable in the currency stated on the invoice. Late payment may result in suspension of access. Unless the law requires otherwise, fees already paid are not refundable.
Your ERP connection
Some LilyPad products connect to an ERP system you control, using credentials you supply. You confirm you are entitled to grant that access. We use those credentials solely to perform the operations the product exists to perform. You remain responsible for your own ERP system, its licensing, and the accuracy of the data in it.
Acceptable use
You agree not to:
- Use the service unlawfully, or to store or transmit unlawful material
- Attempt to gain unauthorised access to the service or to another customer’s data
- Interfere with or disrupt the service, or probe it for vulnerabilities without our written permission
- Resell or sublicense access without our agreement
- Reverse engineer the software except to the extent the law permits
Your data
You keep ownership of the data you or your ERP puts into LilyPad. You grant us the limited right to process it in order to provide the service. How we handle personal information is described in our Privacy Policy.
Availability
We work to keep the service available and to give notice of planned maintenance, but we do not guarantee uninterrupted operation. Parts of the service depend on systems we do not control — your ERP, your network, payment processors, and third-party APIs — and may be affected when those are unavailable.
Intellectual property
The LilyPad software, website and branding remain ours. Your subscription grants a right to use the software during its term; it transfers no ownership.
Warranties and liability
The service is provided as it is. To the fullest extent the law allows, we exclude implied warranties, and our total liability arising out of these terms is limited to the fees you paid us in the twelve months before the claim. We are not liable for indirect or consequential loss, including lost profits or lost data. Nothing here excludes liability that cannot lawfully be excluded.
Suspension and termination
We may suspend or end access for non-payment, for a breach of these terms, or where required by law. You may stop using the service at any time; that does not by itself cancel fees already due. On termination your right to use the software ends, and we will handle remaining data as described in the Privacy Policy.
Governing law
These terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules. The state and federal courts located in Collier County, Florida have exclusive jurisdiction over any dispute arising out of them, and both parties submit to that jurisdiction.
General
Entire agreement. These terms, together with your invoice or order form and the Privacy Policy, are the whole agreement between us about the service. Where an invoice or signed order form conflicts with these terms, that document takes precedence.
Severability. If any part of these terms is found unenforceable, the rest continues to apply.
No waiver. If we do not enforce a right straight away, we have not given it up.
Assignment. You may not transfer your subscription to another party without our written agreement. We may transfer these terms as part of a sale or reorganisation of our business.
Events outside our control. Neither party is liable for failure to perform caused by something genuinely beyond its reasonable control, such as a network or utility failure, or the failure of a third-party service the product depends on.
Notices. We will send notices to the email address on your account. Send notices to us at info@lilypadapplications.com.
Changes
We may update these terms. Material changes will be notified to account holders, and the date at the top of this page will change. Continuing to use the service after that means you accept the updated terms.
Contact
Sharpe Concepts LLC, doing business as LilyPad Applications
2850 Cinnamon Bay Circle
Naples, Florida 34119
info@lilypadapplications.com
631-888-0207