Reports
Reports show every sync run across all integrations, whether it ran on a schedule or manually.
The Reports page is where users review and export sync activity. Each run shows its time, integration, operation, direction, number of items and status, such as Finished or Failed.
Reports can be found in the Connect sidebar, or by selecting View Reports on the dashboard.
Reviewing Runs
Use the filters at the top to find specific runs:
- Search
- Instance: a specific integration instance.
- Operation: such as Sales Orders Sync, Sales Returns Sync or Shipments Sync.
- Direction: Import or Export.
- Status: such as Finished or Failed.
- Date range: pick dates, or select Today, Last 7 days or This month.
Select Clear to reset the filters.
Viewing a Run
Select View on a run to open Run Details. It lists each item in the run with its entity, external ID, status and a message explaining what happened. For example, “Shopify return credited in Nexus as Shopify-#1079-R1.”
- Select Debug for technical details on a run, or Delete to remove it.
Exporting Runs
Check the runs you want, then select Export CSV. The file downloads with each run and its items, and opens in Excel or any spreadsheet app.