LilyPad support. We’re here to help.
Already a LilyPad customer? Call or email our support team, check the docs, or send us the details and we’ll jump on it.
- Call support631-870-1640Fastest for urgent, live issues.
- Email supportsupport@lilypadapplications.comBest for detailed, non-urgent requests.
- Support hours: Mon–Fri, 9:00am–6:30pm EST
Submit a support request
We’ll confirm by email and follow up within one business day.
Before you reach out
Help us help you faster.
A little detail up front means we can resolve it on the first reply. When you reach out, try to include:
Your product and system
Which LilyPad product, and the system it connects to (Fishbowl, Katana, Cin7 or QuickBooks Online).
Expected vs. what happened
A clear before and after makes the issue easy to reproduce.
Steps to reproduce
The exact actions that lead to the problem, in order.
Screenshots or order numbers
A screenshot or a reference ID, like an SO number, gets us to the right record fast.