The “Everyday” Field Service Problem
Every service business owner has lived this nightmare: a tech rolls up to a jobsite ready to work, only to find the one critical part they need is nowhere to be found. Cue the awkward phone call back to the office, a frustrated customer, and a rescheduled appointment that eats into everyone’s time and profits.
It’s not that your team is disorganized—it’s that your systems don’t always talk to each other.
ServiceTitan does a great job managing the field, but when it comes to keeping inventory in sync, it needs a partner. That’s where LilyPad steps in. Together, they make sure your techs always know what’s in stock, your warehouse stays aligned, and your customers stay happy.
The Disconnect Between Field and Warehouse
Field service companies often run into a big operational gap: ServiceTitan is excellent at scheduling jobs, dispatching techs, and handling customer communication. Meanwhile, inventory often lives in a completely separate system—or worse, on spreadsheets.
Here’s what happens when those two worlds don’t sync:
- Techs get assigned jobs requiring parts that aren’t available.
- Inventory counts become unreliable because no one updates the system after a job.
- The warehouse scrambles to place last-minute orders.
- Customers hear “we’ll need to come back later” far more often than they should.
It’s not a lack of effort—it’s a lack of connected systems.
What ServiceTitan Brings to the Table
Let’s be clear: ServiceTitan is a powerhouse for the field. It’s built for dispatchers, schedulers, and customer-facing staff. With it, you can:
- Assign jobs efficiently.
- Track job costing and performance.
- Manage customer communications in real time.
- Keep your techs on schedule and your customers in the loop.
But where it stops short is inventory. ServiceTitan doesn’t manage warehouse workflows, reordering, or fulfillment at scale. And that’s exactly where LilyPad comes in.
Where LilyPad Fits In
LilyPad is all about inventory, order management, and keeping your warehouse humming. It tracks what you have, where it’s stored, when it needs to be reordered, and how it flows through fulfillment.
When connected with ServiceTitan, LilyPad ensures that the moment a tech logs a job and specifies required parts, the warehouse knows. Stock gets allocated, orders are updated, and the field gets accurate information back in real time.
No more surprises. No more “we’ll have to come back next week.”
How the Integration Works (Step by Step)
Let’s walk through a typical job with the integration in place:
- Job Scheduled in ServiceTitan – A dispatcher assigns a repair job, and the tech sees what parts are needed.
- Parts Flow Into LilyPad – The system automatically checks stock levels.
- Warehouse Allocates or Orders – If the part is available, it’s set aside for the job. If not, LilyPad can trigger a purchase order.
- Updates Flow Back to ServiceTitan – The tech sees what’s ready and what might be delayed—before heading out.
- Customer Gets Clear Timelines – Communication stays accurate, so expectations are set correctly.
The big win? Everything updates instantly, no double entry, no missing data.
The Benefits You’ll Notice
The magic of integration is in the outcomes:
- Techs arrive prepared. No wasted trips, no awkward rescheduling.
- Warehouse stays proactive. Stockouts drop because LilyPad tracks reorder points.
- Admin saves time. Data flows automatically—no one retypes orders or inventory counts.
- Invoices stay accurate. Parts used on the job sync back for correct billing.
- Customers stay impressed. When you say you’ll fix something, you actually do.
Scaling Without Growing Pains
As service companies grow, the gaps get wider if systems aren’t integrated. More techs mean more moving parts, more warehouses, and more data to track.
With ServiceTitan + LilyPad, scaling doesn’t mean chaos:
- Multiple warehouses or stocking vans can all stay in sync.
- Dispatchers can see what’s truly available when booking jobs.
- Leadership gets accurate reports across both field and inventory.
Picture a plumbing business that expands from one crew to five. Without integration, keeping everyone stocked is a full-time headache. With it, jobs flow smoothly, no matter how many crews hit the road.
Why “Connected” Beats “All-in-One”
Some companies try to solve this by investing in massive ERP systems. The promise? Everything under one roof. The reality? Huge cost, steep learning curves, and a system that’s slow to adapt, and never intended for the service industry.
ServiceTitan + LilyPad offers a different path: best-of-breed tools that do their jobs extremely well, connected so you get the full picture. You’re not paying for bloated modules you’ll never use, and you’re not locked into one vendor forever.
It’s the difference between buying an expensive, oversized toolbox when all you need are the right handful of tools that work together.
Building Trust With Customers
Here’s the hidden benefit: customers notice. When your techs always have what they need and your scheduling stays accurate, customers start trusting your timelines. Trust leads to repeat business, referrals, and long-term loyalty.
In industries where word-of-mouth matters, that reliability becomes a competitive advantage you can’t buy with advertising.
Takeaway
The field and warehouse are two halves of the same machine. ServiceTitan keeps your techs moving, LilyPad keeps your shelves stocked, and together they create a seamless flow from job scheduling to job completion.
No more double entry. No more wasted trips. Just smooth operations, happy customers, and a team that looks like it has everything under control (because it does).
If you’re ready to bridge the gap between your techs and your warehouse, ServiceTitan + LilyPad might be the smartest connection you make this year. Ask us how.